Know Before You Go

Please read through the information below so you know what to expect before your visit. If you have additional questions or concerns, please Contact Us.

Policies

Cancelations
We value your time as well as that of our staff. We do not issue refunds for the following:

  • Cancelations made within 24 hours of the appointment time.
  • Two or more spa services canceled or rescheduled within 48 hours of the appointment time.
  • Floor rentals canceled or rescheduled within five days of the appointment time.

Please call us at (719) 695.7007 within the above time frames if you need to cancel, reschedule, or adjust your appointment.

If you are sick or not feeling well, please let us know as soon as possible and we will do our best to reschedule your appointment.

Minors
14 is the minimum age allowed at SunWater Spa. Minors 14 and older must be accompanied by a parent or guardian who is present throughout the soaking session. No more than 3 minors per parent or guardian.

When scheduling spa services for minors 14 and older, be aware that a parent or guardian must be present at the beginning and may be required to remain during the entire service.

18 is the minimum age for sauna use.

Pregnancy
If you are pregnant, please call us at (719) 695.7007 for assistance with your reservation.  Please contact your doctor or physician with any concerns you may have before visiting SunWater Spa.  

Showers
To fully experience the benefits of our mineral water, and by the requirement of Colorado State Law, we ask that all guests use the provided showers to help maintain the integrity of our water and our hygienic conditions.

Alcohol and Drugs
We have a zero-tolerance policy regarding the use of alcohol, marijuana, cigarettes, and illegal drugs while at the spa. Heat and high altitude will exacerbate the effects of any form of psychoactive substance, and impaired judgment and loss of consciousness can occur. Because of this, we also strongly discourage the use of these substances before coming to SunWater.

Whisper Zone
In order to preserve the tranquil nature of this sacred space, the entire spa area is a whisper zone. Out of respect for our other guests, please do not take loud and involved phone calls or play music on your devices. Cameras are acceptable as long as they are used respectfully and discreetly.

Inappropriate Behavior
You will be visiting a place of wellness. If at any time there is inappropriate language or actions, your soak or service will be terminated immediately. We reserve the right to refuse service to anyone who engages in inappropriate behavior towards any staff member or guest.

Inclement Weather and Lightning
Please note that we close all outdoor tubs in the event of lightning. Our front desk staff will alert you of any approaching storms and current weather closures. If inclement weather is imminent, we will close the outdoor facilities, but indoor amenities may remain open. Occasionally the spa may close entirely at the discretion of the spa manager.

Pets
Pets are not permitted at the spa with the exception of service animals. We strongly discourage guests from leaving their pet unattended in, or tied to, their car. 

Nudity
Wearing clothing or bathing suits is required at all times while at the spa. During your massage, it is optional to remain clothed. If you choose to be nude, you will need to be discreetly covered. 

Waivers
All guests must sign a waiver each time they enter the facility. You may read the contents of our liability waiver here.

General Information

Soaking Reservations
Please make a reservation prior to arrival. You can reserve a tub online from our Soak Page or by Contacting Us. We do not have a waitlist. Soaking reservations are 90 minutes, and include the tub(s) you reserved plus access to our saunas and saline pool area on the first floor.

Spa Service Appointments
All spa services are by appointment only. You can make your appointment online from our Spa Page or by Contacting Us. If our schedule has any openings, we do allow same-day reservations with payment upon booking.

What To Bring
If you are visiting for a soak, please bring a towel, a robe, slippers/sandals, a water bottle, and a garment bag for your personal items. We do have towels and reusable water bottles available for purchase from our retail area.

If you are visiting for a spa service only, everything is provided. If you have multiple services scheduled, i.e. a soak and a spa treatment, a tote bag with a robe and towel will be provided.

Parking
We have 14 reserved parking spots on the south and west sides of the building available for your convenience. Look for the SunWater parking signs and curb markings.

Gratuity
For all spa services, a 20% gratuity will be added to your total at checkout. Gratuity does not apply for soaking appointments.

Outside Noise
Our tubs are outdoors, and there may be noise from time to time coming from things such as festivals, landscaping, construction, live music, etc.  These noises are beyond our control.

If you are visiting us between May and September, Thursday evenings are filled with the sounds of live drumming coming from Memorial Park, across the street, from 6:00 pm – 9:30 pm. Check out Thursday Night Drum Circles on Facebook!

Drinks and Snacks
We have a variety of drinks and snacks available for purchase in our retail area.

Lost and Found
Please make every attempt to take your belongings with you. Any items that go unclaimed will be donated.

Tubs and Pools

Tub Temperature
Our tubs range in temperature from 99º to 104º F.

Saline Pools
Our main pool, as well as the indoor hot and cold plunges on the garden level, are filled with water from a municipal source with added saline. We have chosen saline because of its buoyant properties, which helps our guests float more easily. 

Minerals
The presence of sediment or a cloudy substance is the result of a buildup of naturally occurring minerals. The mineral-water used in our soaking tubs comes from 7 Minute Spring, and contains calcium, chloride, fluoride, iron, lithium, magnesium, potassium, silica, sodium, sulfate, and zinc. The sediment and mineral buildup are not harmful to you in any way. In fact, Manitou’s mineral water is celebrated for its rejuvenating effects on the body, mind, and spirit.

Cleaning and Sanitation
We routinely drain, clean, and sterilize our pools and tubs. By law, all pools and tubs shall be equipped with an automatic, or mechanical, means of adding disinfectant to the body of water (chlorine or bromine). We have bromine feeders plumbed into each of our outdoor tubs. The indoor saline pools and tubs use a system made by IntelliChlor to convert the salt into chlorine.

Our Water
For more information on where our water comes from, visit our Source Page.